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Solution Used to Analyze Profitability of 20 Million Insurance Policies

Emeryville, CA , December 16, 1998 -- Sybase, Inc. (NASDAQ: SYBS) today announced that Pinpoint Solutions, a leader in decision support solutions, has developed a new approach to analyzing insurance policy profitability using the Sybase“ data warehousing platform. By leveraging Pinpoint's analytical solutions and Sybase's unique technologies for interactive and flexible analysis, insurance companies can now quickly access profitability analysis and perform "what if" analysis.

"By combining Pinpoint's Data Warehouse/Data Mart schemas, multi-dimensional models and analytical publishing solutions with Sybase's optimized data stores and PowerDimensions‘, our users can access the complex, date-dependent calculations required to quantify and forecast profitability in the insurance industry," said Rick Baff, president, Pinpoint Solutions. "The end result is that users throughout an organization can access raw and calculated information at a detailed level enabling them to make more informed business decisions. Summary level information is no longer sufficient in today's challenging business environment."

N.E.W. Customer Service Companies Analyzes Data From 20 Million Policies

N.E.W. Customer Service Companies, Inc. (N.E.W.), a leader in customer service and claims processing, uses the Pinpoint Solution to analyze the profitability of over 20 million insurance policies. "With all of our data stored in a central Sybase data store, we can now capitalize on the ability to generate complex analysis using large amounts of information," said Cliff White, senior vice president and chief financial officer, N.E.W. Customer Service Companies, Inc. "Equally important is the interactive environment that allows us to rapidly modify the models and the resulting analysis so we can react in today's rapidly changing business environment."

High Performance, In-depth Analysis Capabilities

To ensure fast, reliable access to that information, Pinpoint relies on a combination of Sybase's high performance transaction processing database, Adaptive Server“ Enterprise, and Adaptive Server IQ, a decision support database optimized for high-performance query processing. In addition, Sybase's PowerDimensions ROLAP server enables Pinpoint's users to perform complex analysis.

"Sybase's business intelligence products are designed to put relevant and actionable information in the hands of decision makers across the organization when they need it, where they need it," said Eric Miles, general manager of the Business Intelligence Division, Sybase. "We are working with domain-expert companies like Pinpoint to help financial and insurance organizations become, and stay, more competitive."

"The consolidation of the financial industry has increased pressure on organizations to identify new opportunities to maximize profitability," said Paul Theriault, insurance industry director, Sybase Worldwide Financial Services. "Pinpoint leverages Sybase software as a foundation to build dynamic applications that gather transaction data and allow users to perform sophisticated analysis, gaining insights into customer behavior, product pricing and profitability."

About Pinpoint Solutions

Headquartered in Livingston, NJ, Pinpoint Solutions, LLC provides insurance and financial services companies with insightful decision support solutions. Pinpoint provides data migration, data warehouse/mart modeling, multi-dimensional modeling, reporting, and interactive web publishing solutions as an integrated profitability analysis suite, or as individual solution components. Pinpoint's professional services staff provides the full solution development life-cycle services required to maximize the return on investment from analytical solutions while minimizing the project risk. Pinpoint's web site address is

About Sybase, Inc.

Headquartered in Emeryville, CA, Sybase, Inc. is one of the ten largest global independent software companies. The company helps businesses manage and deliver applications, content, and data anywhere they are needed. Sybase's products, combined with its world-class professional services and partner technologies, provide a comprehensive platform for delivering the integrated solutions that businesses need to be successful. Leveraging its existing strengths in enterprise data management and enterprise application development, Sybase, Inc. is focused on delivering end-to-end solutions for mobile and embedded computing, data warehousing, and Web computing environments. Sybase customers represent the industries leading the global economy, with strong concentrations in financial services, public sector, telecommunications, health care and media and entertainment. Sybase, Inc. was the official software supplier for the France98 World Cup tournament. The company's Web address is


Sybase Contact
6475 Christie Ave.
Emeryville, CA 94608
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